BoothBook

Refund Protection Terms

BoothBook Refund Programme, Right to Refund Terms and Conditions

This document contains the details of the benefits offered by Aduvi Limited t/a BoothBook and the Terms and Conditions relating to their BoothBook Refund Programme.

What We Will Refund

We will refund You the unused cost of Your Booking Price that cannot be recovered from anywhere else if the Event Host suffers an Inability to Attend the whole of the Event because of any of the following circumstances, that are neither expected nor intended by You or the Event Host and are outside Your and the Event Host's control.

Inability to Attend is defined as:

  1. a)Identifiable physical bodily injury to or sickness of the Event Host or a member of their Immediate Family caused by a sudden, unexpected, unusual, specific external event that occurs at an identifiable time and place between the time that the Booking Price is paid by You to Us and the day of the Event which does not allow the Event Host to attend or participate in the Event or which results in the Event being cancelled and which is further confirmed by a licenced Physician or Doctor in writing;
  2. b)the death within 30 days prior to the Event of the Event Host or a member of their Immediate Family which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled and which is supported by a death certificate;
  3. c)Pre-Existing physical, psychological or medical condition, sickness, disorder or known pre-existing injury of the Event Host or a member of their Immediate Family that they were aware of at the time the Booking Price was paid by You to Us and at that time the Event Host or the member of their Immediate Family had a reasonable expectation they would be fit enough to attend or participate in the Event and the deterioration of the condition results in the Event Host being unable to attend or participate in the Event or results in the Event being cancelled and which is further confirmed by a licenced Physician or Doctor in writing in support of a valid Right to Refund application;
  4. d)pregnancy complication of the Event Host which the Event Host was unaware of at the time that the Booking Price is paid by You to Us and which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled and which is further confirmed by a licenced Physician or Doctor in writing;
  5. e)birth of a child of the Event Host occurring in the 7 days prior to the Event;
  6. f)where the Event Host is the victim of an indictable criminal assault within 10 days of the Event and which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled;
  7. g)the unexpected disruption, or failure of the common carrier, excluding any disruption or failure due to strikes, used for transportation by the Event Host and which the Event Host could not have reasonably known about before the Booking Price was paid by You to Us or, if another means of public transport is available to the Event Host and this takes at least an additional 30 minutes of transportation time to travel to the Event and which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled;
  8. h)the cancellation, rescheduling or delay of airline flight(s), excluding strikes, which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled and which the Event Host was unaware of at the time the Booking Price was paid by You to Us;
  9. i)in the 48 hours prior to the commencement time of the Event the vehicle taking the Event Host to the Event suffering unexpected mechanical breakdown (excluding running out of fuel or electric charge), accident, fire or theft requiring the assistance of a repair organisation and which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled;
  10. j)a summons being received by the Event Host to attend court as a juror which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled and which the Event Host was unaware of at the time the Booking Price was paid by You to Us;
  11. k)a summons for the Event Host to appear as a witness in court proceedings which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled and which the Event Host was unaware of at the time the Booking Price was paid by You to Us;
  12. l)a requirement for the Event Host or a member of their Immediate Family to re-sit an examination to take place on the date of the Event which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled provided the Event Host or the member of their Immediate Family was unaware of either the failure of the original examination and/or the date of the resit at the time the Booking Price was paid by You to Us;
  13. m)the unforeseen change of date of an examination for a course the Event Host was registered on at the time the Booking Price was paid by You to Us and which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled;
  14. n)a burglary, fire, malicious damage or flood at the residence or the business premises or agricultural holding owned, leased, licenced or occupied by the Event Host which requires the Event Host to be present at the residence or premises to perform necessary protective steps and which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled;
  15. o)if the Event Host is a member of the Armed Forces, Reserve Armed Forces or Emergency Services and is recalled or summoned to work, posted overseas or is required to be on duty on the date of the Event which was unknown to the Event Host at the time that the Booking Price was paid by You to Us and which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled;
  16. p)a requirement imposed on the Event Host by their employer to move address, remain at their office, undertake a business trip or attend or travel to a business appointment with a supplier, contractor or customer which was unknown to the Event Host at the time that the Booking Price was paid by You to Us and which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled. The move of address may be temporary or permanent provided the new address is more than 100 miles from the Event Host's primary residence and provided the business trip or travel is more than 100 miles from the Event;
  17. q)where a government or local authority has issued a warning not to travel due to adverse weather which prevents the Event Host attending or reaching the Event or which results in the Event being cancelled;
  18. r)if the Event Host is unexpectedly made compulsorily redundant by their employer through no fault of the Event Host which was unknown to the Event Host or You at the time that the Booking Price was paid by You to Us and which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled;
  19. s)the theft of the Event Host's identity papers (identity card or passport) occurring in the month before the Event date and which results in the Event Host being unable to attend or participate in the Event or which results in the Event being cancelled provided the theft is reported to the competent police authorities and a crime reference number is obtained;

When Are You Eligible for a Refund

You are eligible for a refund if:

  1. 1.1The reason leading to an Inability to Attend by the Event Host first occurred after the Booking Price purchase between Us and You has been confirmed.
  2. 1.2The reason leading to an Inability to Attend by the Event Host did not arise from any known pre-existing physical, psychological or medical condition, sickness, disorder or known pre-existing injury (as defined in paragraph 2.7 "Pre-Existing Condition" below), and at the time that the Booking Price was paid by You to Us the Event Host had a reasonable expectation they would be fit enough to attend or participate in the Event and upon requesting a refund the deterioration of the condition is confirmed by a licenced Physician or Doctor in writing.
  3. 1.3Prior to the Booking Price purchase, You and/or the Event Host knew no fact or condition which could reasonably cause or lead to an Inability to Attend the Event.
  4. 1.4The reason leading to an Inability to Attend by the Event Host is not due to a personal change in plans or the venue at which the Event is to take place closing, or the Event is cancelled, abandoned, postponed, interrupted or relocated by the venue owners or providers.

Definitions

  1. 2.1Event Host means the person(s) hosting and attending the Event for which the Booking Price has been paid by You to Us.
  2. 2.2Immediate Family means the Event Host's:
  1. legal or de facto spouse;
  2. civil partner;
  3. children, step-children or the person or guardian responsible for looking after their children where the children are minors;
  4. daughter(s) and son(s) in law;
  5. grandchildren;
  6. parents, parents-in-law, step-parents;
  7. grandparents;
  8. siblings; or
  9. fiancé or fiancée,

who are under 81 years of age at the time of the Booking Price purchase.

  1. 2.3Communicable Disease means any disease capable of being transmitted from any organism to another organism by means of any substance or agent.
  2. 2.4Booking Price means the refundable transaction value of monetary fees including any booking, handling and service fees that are required to be paid by You to Us for You and/or the Event Host to attend or participate in the Event.
  3. 2.5Event means the pre-booked, enrolment, attendance, entrance or package fee together with any ancillary services or facilities for which a Booking Price has been paid by You to Us.
  4. 2.6Physician/Doctor means a person (other than You or the Event Host) who is not related to You or the Event Host by blood, marriage or civil partnership who is licenced to prescribe drugs and administer medical treatment (within the scope of such licence) at the location where the treatment is provided. A Physician/Doctor does not include a naturopath, an herbalist or a homeopath.
  5. 2.7Pre-Existing Condition means the physical impairment, defect, degenerative process, illness, sickness, disorder, injury, infirmity, medical or psychological condition of You or the Event Host or a member of the Immediate Family which existed prior to the time the Booking Price was paid by You to Us. For the purpose of this definition a physical impairment, defect, degenerative process, illness, sickness, disorder, injury, infirmity, medical or psychological condition exists prior to the time the Booking Price was paid by You to Us, if it has been diagnosed by a Physician/Doctor prior to time the Booking Price was paid by You to Us or, in the event it has not been so diagnosed, then in the opinion of a Physician/Doctor, the Event Host or the member of the Immediate Family could reasonably have been expected to be aware of its existence prior to time the Booking Price was paid by You to Us.
  6. 2.8We/Us/Our means Aduvi Limited trading as Boothbook.
  7. 2.9You/Your means the person(s) responsible for paying the Booking Price.

What We Will Not Refund

We will not provide a refund of any costs or the Booking Price:

  1. 3.1if the Event Host suffers injury, sickness or death, that arises from any known Pre-Existing physical, psychological or medical condition, sickness, disorder or known pre-existing injury, unless at the time the Booking Price was paid by You to Us the Event Host had a reasonable expectation they would be fit enough to attend or participate in the Event or which results in the Event being cancelled and upon requesting a refund, the deterioration of the condition is confirmed by a licenced Physician or Doctor in writing;
  2. 3.2if prior to the confirmed Booking Price purchase by You, the Event Host had any known fact or condition which could reasonably cause or lead to an Inability to Attend or participate in or cancellation of the Event.
  3. 3.3if You and/or the Event Host are fearful or there is a threat of catching a Communicable Disease leading to an Inability to Attend.
  1. 3.4if the Event Host's Inability to Attend resulted from:
  1. 3.4.1acts committed with the intent to suffer an Inability to Attend the Event;
  2. 3.4.2the abuse of alcohol or drugs, medication or non-compliance with prescribed medical treatment, regime, therapy, advice or medication;
  3. 3.4.3intentionally self-inflicted harm;
  4. 3.4.4suicide or attempted suicide (whether sane or insane);
  5. 3.4.5cosmetic or any other elective surgery;
  6. 3.4.6organ harvesting surgery save if elective surgery to donate an organ to a member of the Immediate Family;
  7. 3.4.7mental, nervous or emotional disorders that do not require immediate hospitalisation.
  8. 3.4.8routine pre-natal care, fertility treatments, elective abortion, pregnancy complications which occur in the 9 weeks before or after the expected date of delivery.
  9. 3.4.9engaging in extreme sports, including but not limited to:
  • (a) skydiving, base jumping, hang gliding, or parachuting;
  • (b) bungee jumping;
  • (c) caving, rappelling, or spelunking;
  • (d) skiing or snowboarding outside of marked trails or in an area accessed by helicopter.
  • (e) climbing sports or free climbing;
  • (f) personal combat or fighting sports;
  • (g) racing of any motorised vehicle or motorcycle or watercraft;
  • (h) free diving or scuba diving at a depth greater than 60 feet or without a dive master.
  1. 3.4.10a criminal or fraudulent act by You and/or the Event Host and/or a member of the Immediate Family.
  2. 3.4.11nuclear reaction, radiation, or radioactive contamination.
  3. 3.4.12seepage, pollution, or contamination or any biological or chemical contamination.
  4. 3.4.13war (declared or undeclared), acts of war or military duty or service save as provided for in o) under the heading What We Will Refund above.
  5. 3.4.14civil commotion or disorder, riot, or unrest.
  6. 3.4.15any act of terrorism or threat or fear thereof.
  7. 3.4.16a cyber incident or cyber act including, but not limited to, any action taken in controlling, preventing, suppressing, or remediating any cyber incident or act or the fear or threat of any cyber act.
  8. 3.4.17the financial collapse or default of any transport, tour, venue or venue provider in which the Event is to take place and/or any other service providers.
  9. 3.4.18the prohibition, regulation or order by any local authority or government agency save as provided for in q) under the heading What We Will Refund above.
  10. 3.4.19natural disasters including but not limited to earthquakes, floods, drought, landslides, Tsunamis, eruptions, ash clouds, wildfires, hailstorms and hurricanes.
  11. 3.4.20the Event Host making changes to personal plans, having a business or contractual obligation, or rescheduling a prior appointment save as provided for in p) under the heading What We Will Refund above.
  12. 3.4.21any expected or foreseeable events.
  13. 3.4.22the Event Host travelling to a country, region, or city for which their government has issued a travel advisory in writing prior to Booking Price being paid by You to Us.
  14. 3.4.23the Event Host travelling to a sanctioned country for any business or activity to the extent that such travel would violate any national economic or trade sanction law or regulations.
  15. 3.4.24the Event Host is prevented from travelling to an Event due to an outbreak of a Communicable Disease or a local, national or international body or agency has imposed a ban on travel or imposed quarantine or restrictions or has taken any action in controlling, preventing, suppressing or in any way relating to the movement of people or animals due to a Communicable Disease.
  1. 3.5if the venue at which the Event is to take place closes or the Event is cancelled, abandoned, interrupted, relocated or postponed by the venue owners or providers.

General Requirements

  1. 4.1You and the Event Host must make all necessary arrangements to arrive at the Event on time.
  2. 4.2You and the Event Host must not be aware of any material fact, matter or circumstance, at the time of the Booking Price purchase which may give rise to a refund request.
  3. 4.3You must take all reasonable precautions to prevent or reduce any request for a refund.
  4. 4.4Unless We agree otherwise:
  5. 4.4.1The language of this document and all communications relating to it will be English; and
  6. 4.4.2all aspects of the contract, including negotiation and performance, are subject to the laws of England and Wales and the decisions of the courts of England and Wales.

Applying for Your Right to Refund

  1. 5.1In the event of a reason leading to the Event Host's Inability to Attend or participate in or cancellation of the Event by them You are responsible for reporting the event within 45 days of the date of the Inability to Attend by following the instructions as set out in the Confirmation Form emailed to You upon completion of the Booking Price purchase (or also available under our sales platform) and completing the refund request details.
  2. 5.2You must:
  1. a)Follow the instructions and provide information as requested by EOS Claims LLP trading as Simple Refunds;
  2. b)Authorise Us or Our authorised representative(s) or agent(s) to obtain documentation, records and other information as needed;
  3. c)Agree to the independent medical examination of the Event Host or member of the Immediate Family if required by Us or Our authorised representative(s) or agent(s);
  4. d)Co-operate with Us or Our authorised representative(s) or agent(s) in the investigation, defence or settlement of the refund application; and
  5. e)Assist Us or Our authorised representative(s) or agent(s), upon Our request, in the enforcement of any right or remedy against any person or entity which may be liable to You for the Event Host's Inability to Attend or participate in or cancellation of the Event.
  1. 5.3You will not, except at Your own cost, voluntarily make a payment, assume any obligation, agree to a settlement, or incur any expense related to the refund of the Booking Price without Our consent. We will contribute £50 (or currency equivalent) towards a Physician's/Doctor's report obtained by You in support of a valid Right to Refund application.
  2. 5.4Refund of the Booking Price will be calculated in accordance with these Terms and Conditions.